General Questions

Do you charge sales tax?
We do not charge sales tax in any state except California, New York & New Jersey.

Do you price match with other retail websites?
Unfortunately, we do not price match with other retail websites. Various online retailers purchase Stealmod Furniture brand items and sell them directly, much in the same way they’d purchase a particular brand of shoe factory-direct and resell them to customers. This allows retailers to apply their own pricing rules to our products, such as applying different shipping methods, whereas we never charge for shipping.

Can these items be used outdoors?
Most of our items are suggested for indoor use unless specifically mentioned in the item’s description or "Details" tab. If you’re going to use any item such as chairs outdoors, it’s suggested that you not leave them uncovered in the elements, and bring them inside or cover them to extend their lifespan.

Will you send someone to help with assembly/installation?
Instructions are included with each item we make available. If you need further help with furniture assembly, there are a number of product pages which have video guides on how to assemble your item. For lighting installation, we always suggest utilizing an electrician’s expertise to mount your fixture. For either furniture assembly or mounting installation, we also suggest using a service like taskrabbit.com to get some extra help!

I have a question that is not answered here, can you help?
Our awesome customer service staff will be glad to help you with any other questions! Just drop us a line via the chat widget on the site, send us an email at cs@stealmod.com, or give us a call at +1 201-581-9010.

Are your products commercial grade?
Products that are tested to official commercial grade, will be noted as such in the "Features" tab on the product page. However all our products are stress-tested to commercial standards. Those stress tests are how we came up with the weight capacity you see on every product page under the "Details" tab.

Can I purchase extra/spare parts?
Most of our items come as closed kits, and at present we're not able to make the kit components available for individual sale. However always reach out should you need something and we will check to see if we have what you need.

Do you have a showroom or brick and mortar location?
Currently we don't have any showrooms. This allows us to offer the great pricing you see since we do not have any showrooms or sales people.